Sometimes something just isn't quite right. Eligible merchandise may be returned within 14 days of purchase or delivery.
To be eligible for return, an item must generally be:
Please contact us before mailing a return so we can provide return instructions.
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs. Original shipping and delivery charges are generally non-refundable.
Because of health, hygiene, safety, perishability, and product-integrity concerns, some products cannot be returned.
Unless defective, damaged, or incorrectly fulfilled, final-sale items include food and edible goods; herbal remedies and ingestible products; opened or used body-care products and cosmetics; live plants; clearance and final-sale merchandise; personalized, customized, or made-to-order goods; and other products specifically marked Final Sale.
Additional restrictions may apply to regulated or age-restricted products.
Vintage things have lived lives before they found us. Age, patina, minor wear, variations, and other characteristics disclosed in the product description or photographs are part of the item's condition and are not considered defects.
If an item arrives with significant damage that wasn't disclosed when you purchased it, that's a different story. Contact us.
Handmade, artisan, and naturally occurring products may vary slightly in color, size, shape, texture, finish, or appearance.
Stones and minerals, plants, handmade jewelry, pottery, artwork, and similar goods won't necessarily be identical to one another or to representative product photographs. Normal variations are not considered defects.
If we sent the wrong item, something arrives damaged, or there's a genuine problem with your order, please contact us as soon as possible.
Include your order information and photographs of the item and packaging when appropriate so we can determine the best solution.
Depending on the circumstances and product availability, we may offer a replacement, exchange, store credit, or refund.
Approved refunds are issued to the original payment method whenever possible.
After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Because many Co:Lab products are one-of-a-kind or available in very small quantities, we can't guarantee that a replacement or exchange will be available.
When it isn't, we'll work with you to determine another appropriate solution.
Nothing in this policy limits rights or remedies available to consumers under applicable law.
