Last Updated: September 8, 2026
The Frostburg Co:Lab, LLC (“Co:Lab,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit our website, place an order, contact us, or otherwise interact with our online storefront.
Depending on how you interact with us, we may collect information including your:
Our website and the services supporting it may also automatically collect technical information such as browser type, device information, IP address, website activity, and cookie or similar technology data.
Payments are processed through third-party payment providers.
The Co:Lab does not need to directly receive or store your complete payment-card information in order to process ordinary online transactions. Payment providers may collect and process payment information according to their own privacy and security practices.
We may use personal information to:
Our online storefront is operated using third-party e-commerce technology, including Lightspeed.
We may also use payment processors, shipping carriers, delivery services, analytics providers, email services, website tools, and other service providers necessary to operate the Co:Lab.
These providers may process personal information on our behalf or according to their own applicable privacy policies.
The Co:Lab represents products from multiple independent artists, artisans, makers, growers, consignors, and vendors.
We do not provide our vendors with customer information simply because you purchased their work.
Information may be shared with a vendor when reasonably necessary to fulfill a custom or special order, resolve a product issue, or provide another service you have requested.
Our website and service providers may use cookies and similar technologies to operate the storefront, remember preferences, understand website usage, maintain security, and support analytics or other website functions.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how portions of the storefront function.
If you choose to join an email list or receive promotional communications, we may use the contact information you provide to send news, product updates, events, offers, or other Co:Lab communications.
You can unsubscribe from promotional emails using the unsubscribe option provided in those messages.
Transactional communications concerning an order, payment, pickup, delivery, or customer-service matter are separate from promotional communications.
We may share information when reasonably necessary with service providers that help us operate our business, fulfill orders, process payments, deliver purchases, maintain our website, or provide customer support.
We may also disclose information when required by law, legal process, or reasonably necessary to protect the rights, safety, property, or security of the Co:Lab, our customers, our vendors, or others.
We do not sell customer personal information as a business practice.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain required business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
You may contact us to ask questions about personal information you have provided to the Co:Lab or to request that inaccurate information be corrected.
Certain transaction records may need to be retained for tax, accounting, fraud-prevention, or other legal purposes even when other customer information can be updated or deleted.
Our storefront is intended for general retail customers and is not designed to knowingly collect personal information directly from children under 13.
We may update this Privacy Policy as our storefront, technology, service providers, or legal obligations change.
The current version will be posted on this website with its most recent update date.
Questions about this Privacy Policy or how the Frostburg Co:Lab handles personal information may be submitted through our website contact form.
The Frostburg Co:Lab, LLC
Frostburg, Maryland
